Welcome to Pustaka Rakyat! By accessing or using our website, mobile app, and services (collectively referred to as the “Services”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or app. If you do not agree to these terms, please refrain from using our Services.
1. General Terms
1.1 Acceptance of Terms
By accessing and using our website or app, you agree to comply with these Terms and Conditions. We reserve the right to modify or update these terms at any time, and such modifications will take effect immediately upon posting on this page. Please review these terms periodically.
1.2 Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to use our Services. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract or have received permission from a parent or guardian.
2. Account Registration
2.1 Creating an Account
To place an order through our PR Rakyat app, you must create an account. You agree to provide accurate, complete, and up-to-date information during the registration process and maintain the accuracy of your account information.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.
3. Order Processing and Acceptance
3.1 Placing an Order
When you place an order through our website or app, you are making an offer to purchase the selected products or services. Your order will be processed upon confirmation, and you will receive a notification confirming the details of your order.
3.2 Order Acceptance
Pustaka Rakyat reserves the right to accept or reject any order. If your order is rejected, we will notify you and refund any amounts already charged.
3.3 Pricing and Availability
All prices listed on our website or app are in Malaysian Ringgit (RM). We strive to ensure accurate pricing and product availability. However, prices and availability may change without notice. If an error is discovered in the pricing or availability of a product you ordered, we will notify you promptly.
4. Payment
4.1 Payment Methods
We accept various payment methods, including credit/debit cards, online banking, e-wallets, and other methods specified at checkout. By providing payment details, you authorize us to charge the amount due for your order.
4.2 Order Confirmation
Upon successful payment, you will receive an order confirmation email with your purchase details. This email serves as proof of your transaction.
5. Shipping and Delivery
5.1 Shipping Methods
We offer various shipping methods, including standard delivery, self-pickup, and express self-pickup. You can choose the option that best suits your needs during checkout. For more details on our shipping options, please refer to our Shipping Policy.
5.2 Delivery Times
Delivery times may vary depending on your location and selected shipping method. While we strive to meet estimated delivery windows, delays may occur due to factors beyond our control.
6. Returns and Exchanges
6.1 Exchange Policy
We do not accept returns. However, we offer exchanges for products within 7 days of purchase, provided the item is in its original condition (unused and unopened). For more details, please refer to our Return and Exchange Policy.
7. Intellectual Property
7.1 Ownership
All content on our website and app, including text, images, logos, designs, trademarks, and software, is the property of Pustaka Rakyat or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
8. Limitation of Liability
8.1 General Limitation
To the maximum extent permitted by law, Pustaka Rakyat and its affiliates, officers, employees, and partners will not be liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use our Services, even if we have been advised of the possibility of such damages.
8.2 Product Limitation
We do not guarantee that all products will meet your expectations. Our liability for any product defect is limited to the purchase price of the item in question.
9. Privacy and Data Protection
9.1 Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you agree to the terms of our Privacy Policy.
10. Indemnification
You agree to indemnify and hold Pustaka Rakyat, its affiliates, employees, officers, and partners harmless from any claims, damages, or losses arising out of your use of our Services or your violation of these Terms and Conditions.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to these terms shall be resolved in the courts of Malaysia.
12. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. By continuing to use our Services after such changes, you accept the updated terms.