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FAQ

Refund and Return Policy

  • In what circumstances can I request for a return or exchange of my ordered products?
    • We will only accept return or exchange when your received item has the following defects:
      • Missing Pages
      • Printing Error
      • Damaged item upon receipt
    • Under what circumstances can I request for a refund?
      • Refunds can only be made when you have a valid reason or the items that you order is unavailable due to out of stock or discontinued. You will receive e-mail regarding the refund once these circumstances happened.
    • In what circumstances are my items cannot be returned or exchanged?
      • We will not accept any return of items which are under promotion category and clearance stock. Besides, no returns are acceptable if you order the items wrongly or you have changed your mind.
      • You cannot request for an exchange after 3 days of the received date.

Shipping Policy

  • We have 3 shipping options for you to choose
    • Standard Delivery – We will deliver within 3-4 days.
    • Self Pick-Up – Will notify you once your order is ready
    • Express Self Pick-up – Order between 10am-6pm, pick up within 2 hours. Order after 6pm, pickup next working day (after 12pm).

 

For more information, please contact us at

Pustaka Rakyat (M) Sdn Bhd  (199501042953 – 372157D)

3-03A D’ Pandan, Avenue 2,

Avenue Ampang, Taman Pandan Mesra,

68000 Ampang

Email: [email protected]

Hotline : 016 203 3713

016 290 3097

011 655 62110

 

Other Outlets

Pustaka Rakyat (Semenyih) Sdn Bhd (200701029978 – 788004-M)

Address : No. 8G, 8-1, 10G, 10-1 Jalan Semenyih Sentral 6, Semenyih Sentral, Semenyih, Selangor 43500

Phone : +603-87242288

 

Pustaka Rakyat (Cheras) Sdn Bhd (200701036476 – 794505-W)

Address : No. 20G, 20-1, 22G, 22-1 Jalan Damai Perdana 1/9C, Bandar Damai Perdana, Cheras, Kuala Lumpur 56000

Phone : +603-91056323

 

Pustaka Rakyat (Bangi) Sdn Bhd (200801034322 – 835660-A)

Address : No. 8G, 8-1, 10G, 10-1 Jalan 7/7A, Seksyen 7, Bandar Baru Bangi, Selangor 43650

Phone : +603-89252833

 

Pustaka Rakyat (Setapak) Sdn Bhd (200901021910 – 865007 W)

Address : No. 6G, 6-1, 8G, 8-1 Jalan Usahawan 7, Off Jalan Kilang, Setapak, Kuala Lumpur 53300

Phone : +603-41434878

 

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Address : No. G-85, 1-85, 2-85 Jalan Prima SG 3, Prima Sri Gombak, Batu Caves, Selangor 68100

Phone : +603-61884878

 

Pustaka Rakyat (Sg Buloh) Sdn Bhd (201101019203 – 947336-K)

Address : No. 31, Jalan Nautika B U20/B TSB Commercial Centre, 47830 Sungai Buloh, Selangor

Phone : +603-61514878

 

Pustaka Rakyat (Senawang) Sdn Bhd (201101019204 – 947337 U)

Address : No. 314,315, Jalan Bandar Senawang 17, Pusat Bandar Senawang, 70450 Seremban, Negeri Sembilan

Phone : +606-6717922

 

Pustaka Rakyat (Bandar Puteri Bangi) Sdn Bhd (201701033144 – 1247315-D)

Address : No.2, Jalan Puteri 2A/5, Bandar Puteri Bangi, 43000 Kajang Selangor.

Phone : +603-8920 9982

 

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Address : No.1, Jalan Pahang P15, Presint 15, 62050 Putrajaya.

Phone : +603-88616098

 

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