At Pustaka Rakyat, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our PR Rakyat app.
By accessing our website or using our app, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our website or app:
- Personal Information: This includes your name, email address, phone number, shipping address, and payment details that you provide when making a purchase or creating an account.
- Usage Data: We may collect information about how you use our website or app, such as pages viewed, time spent, and actions taken. This helps us improve our services and provide a better user experience.
- Device Information: We may collect information about the device you use to access our services, such as your IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders: This includes delivering products, processing payments, and providing customer support.
- To improve our services: We analyze usage data to enhance our website and app functionality, and to offer personalized recommendations.
- To communicate with you: We may send you transactional emails, promotional offers (if you opt-in), or updates related to your account or purchases.
- To protect our legal rights: We may use your information to comply with legal obligations or resolve disputes.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information, including:
- Encryption: We use SSL encryption to secure sensitive data transmitted between your device and our servers.
- Access Control: Only authorized personnel have access to your personal information for business purposes.
- Payment Security: We use trusted third-party payment processors to handle payment information securely. Your payment details are never stored on our servers.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, and fulfilling orders. These third parties are required to keep your information confidential and use it only for the purposes we specify.
We may also disclose your information if required by law or to protect our rights, safety, or the rights of others.
5. Your Choices
- Access and Update Information: You have the right to access and update the personal information we hold about you. You can do this through your account settings in the PR Rakyat app or by contacting us directly.
- Marketing Communications: You can opt-out of receiving marketing emails by clicking the unsubscribe link at the bottom of any promotional email we send you. You may also adjust your preferences within the app.
- Cookies: We use cookies to enhance your user experience. You can adjust your browser settings to block or delete cookies, but please note that this may affect the functionality of our website or app.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
7. Children’s Privacy
Our website and app are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately, and we will take steps to remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.